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JoiPhone.com |
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PM
01/16/2009 |
JoiPhone Review:
The connection drops everyday. When dialed from outside, we get a message, the person you are trying to reach is not available, please leave a message. When the router is rebooted the connection is restored. This happens several times a day. Mostly my neighbor complains that phone is not available and we need to switch to regular phone company.
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sandy
01/15/2009 |
JoiPhone Review:
In the case of using Joiphone as a VOIP provider, you pretty much get what you pay for. I don't know any less expensive offering in the marketplace. But be prepared for very poor customer service. I would only go with them if this is NOT your first VOIP experience so you can persuade them to get things configured correctly. Once setup, their network services are adequate. Their web portal is very clunky and poorly designed. I am still a loyal customer because the 2-year price was less than half of the next best price. YMMV.
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Mark
01/07/2009 |
JoiPhone Review:
Horrible company. They will take your money and set up your account in two minutes. After that you will realize that you signed up for an unreliable phone service when the numbers you dial don't connect or people tell you that your phone was busy when it was not. After realizing this, I told them not to renew my contract (I prepaid one year)At the end of the year they charged me $200 anyways!! They said it was automatic to renew. I asked for a refund and customer service blew me off. They said I should send an email since billing communicates only through email. Well I did, again and again and again. NO RESPONSE!!!! I called and was given the same crock about billing not talking to customers (I wonder why......) It has been three weeks and I can't get my money back. STAY AWAY. HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE AND HORRIBLE RELIABILITY!!! YOU HAVE BEEN WARNED.
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Dean
12/29/2008 |
JoiPhone Review:
In short stay as far away from these incompetent losers as you can.
I signed up for a year of service in August and paid in full for a residential line ($8.95 a month at the time) the total was $140.37. This sounds like a good deal right? WRONG.
On Wednesday December 10th they erroneously discounted the number. Now, when you call in or try to call out the recording says: this is an invalid account. Let me remind you this is only the fourth month of a 12 month deal.
I have called joiphone twice a day, every day and sent countless emails to sales@joiphone.com, billing@joiphone.com and cancel@joiphone.com. As of Saturday December 13th, still no service.
Do yourself a favor: In short stay as far away from these incompetent losers as you can!
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R. Sultana
12/27/2008 |
JoiPhone Review:
I have using joi Phone for the last one year. I must tell that it provides the best voice quality for the very low price compared to its competitors. It has great international rates, that I frequently use to call my folks back home. Joi Phone brings joy and quality for the low price!!
Thanks,
R. Sultana
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Terry
10/15/2008 |
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About JoiPhone:
They speak English
They answer the phone.
They are very friendly and helpful.
Their price is right.
the only thing I regret is taking so long to decide on who to switch to..... I was way overdue in replacing my voip provider "Myphonecompany.com" but not wanting to make another mistake I was doing my research. I looked at many . Finally tired of looking, one day I was about to just order when I ran into JoiPhone. The reviews & price were enough to make me order that very day. NO regrets on this choice. If you are looking to switch or this is your first time I would stop looking and go for it with JoiPhone. 5 stars
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Pamela
09/23/2008 |
JoiPhone Review:
I ordered JoiPhone Jan 2008. It took three months to receive the service after paying for it. I needed to transfer telephone lines and called JoiPhone who helped me write the email to port a AT&T telephone number on July 5, 2008. As of today, September 23, 2008, JoiPhone has still not ported my phone number. I have over 50 correspondences with them and their customer service is horrible and very unprofessional. Managers will not return phone calls, the corporate office will not call after you send them an email, nor is their any way to talk to the porting department. JoiPhone waited for a month before they contacted me on an additional $20.00 fee. They waited another 15 days on sending them a authorization. However, AT&T, ported my number from JoiPhone in less than ten days and JoiPhone had no idea they did not even possess my number any more. They are without a doubt the worst of the worst. I do not recommend them for service. They have no money to pay for their reps for training or phone lines to talk with their customers. The reps are hilarious when they say, we are not a large company and I said, well not and you never will be with the way you treat customers. Sure they are cheap, but their service is not worth it. I plan to file a credit card dispute to receive my money back from July 5, 2008 to the end of my contract. They are that bad.
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Sam
09/07/2008 |
JoiPhone Review:
We called this joi phone people ofor a phone
connection and from that day our billing started. We got
joi phone's router after 5 days of calling. We connected
that on the next day. We can make calls very well no
problems in that. But cannot receive calls. We called the
customer service i think 5 time. but they are still unable
to resolve the issue. And not ready to give the refund
too. I will say to everyone beware of this joi phone.
Customer service people are rude too. I still dont know
how to start my phone's incoming calls. I have been
charged the day i called them. VERYYY POOR SERVICE.
HAVE told my every friend about this. So BEWARE...
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robert
08/01/2008 |
JoiPhone Review:
Better sound quality than SR; no delay, no chopping, no echo, even when browsing the web and using the phone at the same time. Me likes JoiPhone... Now, I just have to wait for them to port my old SR phone number.
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Leanna Watson
07/25/2008 |
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The initial set up and ordering went extrememly well, however the subsequent porting of my number or the availability of local number was extremely limited. I explained five days before my next billing cycle that I would be unable to use their service. It has been nothing but a nightmare trying to get "Billing/Customer Service" to care that I cancelled my service and that all they need to do is give me an RMA number and the whole thing would be done. Supervisors don't even show up until noon(Must be nice) so If you decide NOT to use them be warned they WILL drag their feet so that they can get more money out of you before you can actually cancel.
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