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8x8.com |
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lace2
11/11/2008 |
8x8 Review:
Packet8 is great. I first had Sunrocket which was great when they were still in business. I had to make a quick switch to another provider and at that time VOIP.com was fine but earlier this year VOIP.com phone service seemed to go downhill since I had to power cycle my Linksys VOIP device every week due to some system reset from VOIP.com and my international calls to China were not going through often. Thus, I figured VOIP.com was going out of business soon just like Sunrocket did. Thus, I changed to Packet8 based on reviews on the internet VOIP review boards. Thank goodness too. If Packet8 continues this great service for more than a year, I'll consider Packet8 to be in the same class of uptime service as my ATT landline. Yeah for Packet8. Please keep up the good work!!!
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JimS
11/07/2008 |
8x8 Review:
I was a sunrocket customer and switched to Packets 8. I paid a yearly payment. I had cancelled my credit card and was going to cancel packets8 (didn't like service) when they shut my service off two weeks before contract had ended. I called to ask why I was turned off and they said "lack of valid credit card". So then I had told Packets8 that I was going to cancel their service to switch to Vonage. 5 months later, I recieved a letter from the collection agency saying that I owed $227.46. I have communicated with Packets8 and say that it is "out of their hands". I am very unhappy with the way Packets8 does their business.
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Chris
10/27/2008 |
8x8 Review:
Deceptive trial period. Trial period advertised as 30 days. Fine print says it's 30 days or 300 minutes, whichever comes first. 300 minutes goes much faster than 30 days for average usage. Hefty cancellation fee, $60 for canceling within 1st year. Very poor website, clunky and hard to navigate. Most features not accessible via web, including voicemail. One big reason I prefer voip is managing features and vmail over the web. When I had some voice quality issues soon after signing up, I decided to bail before my trial period expired so I would not be stuck in case it didn't improve. Luckily the 300 min trial was extended to 1000 min for Sunrocket orphans, because my 300 min was gone within the first week or two. Customer service was very helpful at getting me changed over to a new service, and extended my trial period through a very lengthy number porting process (lengthy at least partially due to packet8 mistakes).
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Douglas
09/29/2008 |
8x8 Review:
Call drops quite often. Compared to limited features packet8 offers, the service sounds a bit expensive. The customer service is really good, however the phone service is horrible.
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david
08/17/2008 |
8x8 Review:
Packet 8 is simply the best business decision I have ever made. Our company began researching telephone options after we decided to open a second office in Texas. We have 15 employees in 2 locations. Naturally, I called all the big boys first, and could not get a call back. Another business associate highly recommended Packet 8 Virtual Office. The features Packet 8 provides vs. traditional service are unbelievable. However, the most impressive aspect I have experienced with packet 8 is the immediate, professional and patience of its customer service center. Being new to VOIP, I had numerous questions and called many times. Packet 8 customer service techs were wonderful. I would highly recommend Packet 8 service.
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ken
08/16/2008 |
8x8 Review:
DONT BE AFRAID..to sign up to Packet8. If you are new to VoIP or are not satisifed with your existing service provider, Packet8 could be a good one to consider. I have tried ViaTalk, Vonage, Lingo and now Packet8. I can assure you none of them is anywhere as bad as many of the reviews say they are. Perhaps some disappoint you from a customer service (particularly, tech support) aspect. But when it comes to ordering, setting up and service quality they are all at least in the same ball park. There is one basic requirement for a good VoIP experience - and that is a good broadband internet connection. If you don't have a reliable broadband internet connection, VoIP will not be reliable and good, no matter who says what. After reading some of the dreadful reviews on Packet8, I feel compelled to write about my absolutely positive experience with them. I ordered Packet8 service over the phone on Friday morning and expected the service to be up by the following Friday based on their 'promises'. But lo and behold, the equipment shows up on Monday PM, takes about 10 minutes to set it up - most of the time being unpacking, reading the manual (YES, RTFM!), and hooking up the adapter to my home network (that has 7 computers, 2 wireless access points, etc.). I get the dialtone within seconds.. and I have been up and running since. Not one glitch. Quality has been great. I have no hesitation to recommend them to anyone
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